Shipping policy

ORDER PROCESSING TIME

1–3 DAYS

ESTIMATED DELIVERY TIME

4–13 DAYS

ESTIMATED TOTAL SHIPPING TIME

5–16 DAYS

Order processing + delivery transportation.

SHIPPING CHARGES

Orders of €88.20 or more: FREE SHIPPING

Orders below €88.20: €8.88 shipping fee.

01 / Shipping Policy Overview

firtrimco provides furniture and home living products through our online store. Our shipping arrangements are designed to support careful handling, dependable transportation, and clear communication throughout the order process.

Delivery availability depends on the destination entered during checkout. Orders can only be placed for addresses supported by our checkout system.

02 / Order Processing Time

Our standard order processing time is 1–3 days.

During processing, we review the order details, confirm the availability of the purchased products, prepare the furniture for transportation, and arrange shipment with the appropriate delivery provider.

Order processing is separate from transportation time. The estimated total shipping time shown in this policy includes both stages.

03 / Estimated Delivery Time

After an order has been processed, the estimated delivery time is 4–13 days.

Delivery estimates may vary depending on the destination, product dimensions, carrier operations, address accessibility, and circumstances that affect transportation.

We work with delivery providers to keep orders moving as expected, but transportation estimates are not guaranteed arrival dates.

04 / Estimated Total Shipping Time

The estimated total shipping time is 5–16 days, calculated as follows:

The total estimate begins when an order is successfully placed and includes both preparation and delivery. Actual arrival may vary if unexpected transportation issues arise.

05 / Shipping Fees and Free Shipping

We use a straightforward shipping rate structure for eligible orders.

Orders with a merchandise subtotal of €88.20 or more qualify for free standard shipping.

Orders with a merchandise subtotal below €88.20 are charged a flat standard shipping fee of €8.88.

The applicable delivery charge is displayed at checkout before payment is completed. The qualifying amount is calculated after product discounts and before shipping charges.

06 / Taxes, Duties, and Additional Charges

All taxes, duties, and related fees are included in the product prices. You will not be required to pay any additional taxes or related charges.

The only separate delivery charge under our standard shipping policy is the applicable shipping fee described above when an order does not meet the free shipping threshold.

We aim to make the total amount payable clear before an order is confirmed, so customers can review their purchase without unexpected costs.

07 / Delivery Destinations and Service Availability

Our primary customer market is the United States. Delivery service is available to eligible addresses accepted by our online checkout system.

Some destinations may not be supported because of transportation limitations, oversized furniture requirements, or carrier restrictions.

If an address cannot be serviced, the checkout system may prevent completion of the order. Customers should verify their address information before placing an order.

08 / Order Confirmation and Shipment Tracking

After successfully completing checkout, customers receive an order confirmation containing the relevant purchase details.

When shipment tracking is available from the carrier, tracking information will be shared through the contact details associated with the order.

Carrier tracking systems may not display every transportation movement. A shipment can continue moving even when its tracking status has not visibly changed.

If tracking information appears incomplete or unclear, our customer service team can help review the available shipment details.

09 / Furniture Delivery and Access Requirements

Furniture may require additional care because of its size, weight, shape, or packaging. Customers should ensure that the delivery address is accessible for the selected products.

Before ordering larger furniture, please consider door openings, hallways, elevators, staircases, turning areas, and other spaces through which the item must pass.

Standard shipping covers delivery transportation and does not automatically include furniture assembly, installation, interior placement, or removal of existing furniture unless those services are explicitly included with the purchased product.

If a carrier identifies an access restriction, we will work with the customer to determine what delivery arrangements may be available.

10 / Address Accuracy and Order Changes

Customers are responsible for entering accurate and complete shipping information during checkout, including the recipient's name, street address, apartment or unit details, and any necessary delivery instructions.

If an address needs to be corrected, please contact us as soon as possible. Changes may be possible while an order is being processed but cannot be guaranteed after transportation arrangements have been confirmed.

If a customer-provided address error prevents delivery, we will review the available options and explain any carrier-imposed costs before making new arrangements, where applicable.

11 / Delivery Attempts and Unsuccessful Delivery

A delivery may be unsuccessful if the recipient cannot be reached, the location is inaccessible, or the carrier cannot safely complete the delivery.

Depending on the carrier's available services, another delivery arrangement or alternative collection option may be offered.

We do not automatically impose additional charges for unsuccessful delivery attempts. If a carrier requires an additional service charge because of customer-provided information or an access issue, the circumstances and applicable costs will be explained.

Customers will not be charged for delivery failures caused by our error or a carrier issue for which the customer is not responsible.

12 / Shipping Delays and Unexpected Disruptions

Although we make every reasonable effort to meet the stated delivery estimates, shipments may be affected by adverse weather, transportation interruptions, logistical restrictions, or other unexpected circumstances.

If we become aware of a significant issue affecting an order, we will make reasonable efforts to provide updated information and assist in identifying a suitable resolution.

Where a shipping delay gives the customer a right to cancel or receive a refund under applicable law, those rights will be respected.

13 / Damaged or Incorrect Deliveries

If furniture arrives visibly damaged, contains missing components, or differs from the item ordered, please contact our customer service team.

When possible, retain the relevant packaging and provide clear photographs of the affected item, packaging condition, and any damaged or missing parts.

We will assess the situation and arrange an appropriate remedy, which may include replacement parts, repair, product replacement, or refund.

Customers will not be required to pay reasonable return transportation charges when a return is necessary because of a verified product defect or our fulfillment error.

14 / Missing Packages and Delivery Disputes

If tracking indicates that an order was delivered but the package cannot be located, please check the delivery location and any available delivery information.

Our team can assist with reviewing carrier tracking records, delivery confirmation details, and other information relevant to the shipment.

When a shipment is confirmed lost or undelivered, we will review the circumstances and provide a suitable resolution in accordance with applicable law.

A carrier's delivery scan alone does not automatically eliminate any consumer remedies that may apply to an unresolved delivery issue.

15 / Returns, Cancellations, and Refunds Related to Delivery

Eligible products may be returned for a change of mind within 14 days after delivery, subject to the conditions described in our Return, Exchange & Refund Policy.

If you need to cancel an order, please contact us so we can review its processing or shipping status. If the order has already entered transportation, the applicable return procedure may be required.

Approved refunds are processed within 3–5 days. The appearance of the refunded amount in the original payment account may depend on the payment provider.

If a shipment cannot be fulfilled, is confirmed lost, or otherwise qualifies for a refund under applicable consumer protection laws, we will provide the appropriate refund or other lawful remedy.

16 / Consumer Protection and Shipping Responsibilities

firtrimco aims to provide transparent shipping information and handle delivery concerns fairly.

The shipping estimates and procedures described here do not override any mandatory rights available under applicable United States federal or state consumer protection laws.

If an order cannot be shipped or delivered as required by applicable law, customers will be informed of the available options, including cancellation and refund rights where applicable.

If a provision of this policy conflicts with a mandatory legal requirement, the applicable law will take precedence.

Store Name: firtrimco

Website: https://firtrimco.com

Email: friendlyservicevfgtuh@firtrimco.com

Phone: +81(807)853 53 24

Business Address: 1-71-3-A Shikama-ku Jonan-cho, Himeji-shi, Hyogo 672-8083, Japan

Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Response times may be longer on weekends and public holidays).