Contact information
FIRTRIMCO
CONTACT INFORMATION
Questions about your home, furniture, or order? We're here to help.
We're Happy to Hear From You
At firtrimco, we believe good service matters just as much as the furniture you bring into your home. Whether you're considering a new purchase, checking on an existing order, or looking for help with a product, we're here to make the process easier.
Please use the contact details below to reach our customer service team. To help us understand your request, include any relevant product or order information in your message.
HOW WE CAN HELP
PRODUCT QUESTIONS
Get help understanding furniture dimensions, materials, features, product specifications, and available options before making a purchase.
ORDER & DELIVERY SUPPORT
Ask about order confirmation, processing, shipping updates, tracking information, and delivery arrangements.
RETURNS & REFUNDS
Request assistance with eligible returns, exchanges, damaged products, missing components, and refund-related questions.
GENERAL CUSTOMER CARE
Contact us about website information, shopping assistance, account questions, privacy requests, or feedback about your experience.
01 / Before You Place an Order
Choosing the right furniture often involves more than selecting a color or style. Measurements, materials, room layout, and accessibility can all affect whether a product is suitable for your space.
If you need clarification about a product description, dimensions, assembly requirements, or another detail shown on our website, our team can help you understand the available information before you complete your purchase.
02 / Order Processing and Delivery Questions
Once your order has been placed, our team can assist with information about processing, transportation, and available shipment tracking.
Our standard order processing time is 1–3 days, followed by an estimated delivery transportation time of 4–13 days.
The estimated total shipping time is 5–16 days. If you have a question about the status of your order, please provide your order number so we can identify the relevant purchase.
03 / Returns, Exchanges, and Refund Assistance
If an item does not suit your needs, you may request an eligible change-of-mind return within 14 days after delivery, subject to our Return, Exchange & Refund Policy.
Our team can also help with damaged, defective, incomplete, or incorrect items. Photographs and relevant order information may be useful when assessing a product concern.
Approved refunds are processed within 3–5 days. The time at which the funds appear in the original payment account may depend on the payment provider.
04 / Information to Include in Your Message
To help us understand and review your request, please provide a clear description of the issue or question.
For an existing purchase, include your order number, the product name, and any relevant details about the order.
For concerns involving damaged furniture or missing components, photographs of the product and packaging may help us determine an appropriate solution.
Please avoid sending payment card numbers, passwords, or other sensitive account credentials through ordinary customer service messages.
05 / Feedback and General Inquiries
We value feedback about our furniture, product descriptions, website experience, and customer service.
If something has worked particularly well, or if you believe we could improve an aspect of your shopping experience, you're welcome to share your thoughts. We review customer inquiries and feedback as part of our ongoing efforts to improve our store.
06 / Privacy and Account Support
If you have questions about how personal information is collected, used, stored, or shared, you may contact our team with a privacy-related inquiry.
You may also request assistance with customer account information, marketing preferences, or applicable personal data rights.
Privacy requests are handled in accordance with our Privacy Policy and applicable legal requirements. We may need to verify your identity before completing requests involving personal information.
07 / Official Contact Details
For all product inquiries, order assistance, delivery questions, returns, refunds, privacy requests, and general customer service matters, please use the official information below.
STORE NAME
firtrimco
OFFICIAL WEBSITE
CUSTOMER SERVICE EMAIL
friendlyservicevfgtuh@firtrimco.com
CONTACT PHONE
+81(807)853 53 24
BUSINESS ADDRESS
1-71-3-A Shikama-ku Jonan-cho, Himeji-shi, Hyogo 672-8083, Japan
CUSTOMER SERVICE HOURS
Monday to Friday, 9:00 AM to 6:00 PM (Response times may be longer on weekends and public holidays).
FIRTRIMCO | HERE TO HELP YOU FEEL AT HOME
Every question matters. Thank you for choosing firtrimco and allowing us to be part of your home.