PHOTO & COLOR ACCURACY DISCLAIMER

SCREEN COLORS MAY DIFFER

Brightness, display settings, color calibration, and device technology can change how a shade appears.

NATURAL MATERIALS HAVE CHARACTER

Wood grain, fabric texture, and other material features may vary between individual pieces.

ROOM LIGHTING CHANGES APPEARANCE

Sunlight, indoor bulbs, surrounding wall colors, and shadows can influence how furniture looks at home.

PRODUCT DETAILS TAKE PRIORITY OVER STYLING

Review the listed product specifications, selected options, materials, and measurements rather than relying on photographs alone.

01. The Purpose of Our Product Photography

Product photographs are provided to illustrate the general design, color family, finish, shape, and visible features of our furniture.

Images may include studio photography, lifestyle arrangements, close-up views, or other visual presentations intended to help customers understand how a piece might look in a furnished space.

We aim to present furniture in a useful and recognizable way. Nevertheless, photography can be influenced by lighting, camera settings, post-production adjustments, and the environment in which an image is created.

Product images should be considered together with the written specifications and selected purchasing options.

02. Why Different Screens Display Different Colors

The same product photograph can appear noticeably different on a smartphone, laptop, desktop monitor, or tablet.

Display brightness, contrast, color temperature, screen technology, and calibration settings all influence the colors you see.

Some screens make warm tones appear more yellow or orange, while others may display the same shade with a cooler or less saturated appearance.

Because these settings differ between devices, we cannot guarantee that the color shown on your screen will be an exact visual match to the physical furniture.

03. How Room Lighting Affects Furniture Appearance

A furniture finish can look different depending on the light surrounding it.

Natural daylight may reveal cooler or more neutral tones, while warm indoor lighting can make beige, brown, cream, and wood finishes appear richer or more golden.

The direction and intensity of light also affect shadows, visible texture, and the way a surface reflects color.

When choosing furniture, consider the lighting conditions in the room where the item will be placed rather than expecting it to look identical to a photograph taken in another environment.

04. Natural Wood Grain and Color Variation

Furniture made with natural wood or wood-based materials may display differences in grain patterns, knots, texture, and color distribution.

Even within the same wood species, individual pieces can have distinctive visual characteristics influenced by the material and finishing process.

Stains, sealants, and protective finishes may interact differently with the underlying grain, creating subtle tonal differences.

Normal variations that are consistent with the product description and material characteristics should not automatically be regarded as defects. However, a significant discrepancy from an advertised finish or specification will be reviewed under our applicable product and return policies.

05. Upholstery Fabric Shades and Texture

Fabric upholstery may appear lighter, darker, warmer, or cooler depending on the weave, pile direction, fiber composition, and surrounding light.

Materials such as velvet, chenille, linen-look fabric, microfiber, and textured polyester can reflect light differently across their surfaces.

On pile fabrics, brushing the surface in another direction may change the apparent shade without changing the actual fabric color.

Close-up photographs can help illustrate texture, but they may not reproduce the complete tactile feel or every subtle variation visible in person.

06. Leather, Faux Leather, and Coated Surfaces

Leather, synthetic leather, and other coated upholstery materials may have reflective finishes that make color differences especially noticeable under changing light.

Surface grain, embossing, sheen, and texture can influence the appearance of the same color across different viewing angles.

Where natural leather is used, individual hides may display inherent variations in grain and markings. Synthetic materials may instead show differences related to their manufactured texture and coating.

Please consult the product description to confirm the actual upholstery material. A photographic appearance does not establish whether a product is made from genuine leather or a synthetic alternative.

07. Metal, Glass, and Reflective Finishes

Metallic and reflective materials can appear different in photographs because of reflections, surrounding objects, and light direction.

Gold-tone, bronze-tone, blackened metal, chrome-like, and brushed finishes may show variations in highlights and shadows.

Glass surfaces may appear more or less transparent depending on the background, lighting, and camera position.

These visual effects should be considered when comparing product photographs with the appearance of furniture in an actual room.

08. Lifestyle Photography and Decorative Accessories

Some furniture photographs show products in styled living rooms, bedrooms, dining areas, or other decorated interiors.

Decorative objects, rugs, lighting fixtures, cushions, wall art, plants, and surrounding furniture may be included to illustrate a possible room arrangement.

Unless explicitly listed in the product description or selected purchase option, these styling accessories are not included with the furniture being sold.

Customers should review the product title, specifications, and included components to confirm exactly what is part of the purchase.

09. Product Dimensions and Visual Proportions

Photographs can help demonstrate the general shape and proportions of a furniture piece, but camera angles and room arrangements may influence how large or small it appears.

Wide-angle photography may make a room look more spacious, while close-up images may emphasize individual features.

For planning furniture placement, rely on the product's listed dimensions rather than visual estimates made from photographs.

Consider doorway widths, hallways, stairs, elevators, and the available space in the intended room before purchasing larger furniture.

10. Photography, Editing, and Image Presentation

Digital product photography may involve adjustments to brightness, exposure, background, contrast, or image composition to improve clarity and consistency.

These adjustments are intended to make product details easier to view and should not materially misrepresent the product's advertised characteristics.

Different product images may have been captured under different lighting conditions, which can create variation in how the same finish appears across photographs.

Where written specifications and photographs appear inconsistent, customers are encouraged to request clarification before ordering. We will review material discrepancies and provide the appropriate remedy when required by law.

11. Product Variations and Selected Options

Some furniture products may be offered in different colors, finishes, materials, configurations, or sizes.

The main product photograph may show only one available variation. Other options may be represented through additional photographs, color selectors, or written descriptions.

Before completing checkout, confirm that the selected variant matches your intended purchase.

The order confirmation and selected product option determine which variation has been purchased, subject to the information and representations provided during the transaction.

12. How to Make a More Informed Color Choice

If color matching is especially important for your room, consider reviewing the product photographs on more than one device.

Avoid relying exclusively on screens with unusually high brightness, strong color enhancement, or active display filters.

Compare the written color description with the available photographs and consider how nearby flooring, walls, curtains, and furniture finishes may influence the overall appearance.

If additional product information is needed, contact our customer service team with the item name and the specific detail you wish to clarify.

These suggestions can improve purchasing decisions, although they cannot guarantee an exact color match across different screens and physical environments.

13. Understanding Normal Material Differences

Certain materials naturally display small differences between individual furniture pieces.

Variations may include wood grain patterns, subtle tone differences, fabric pile direction, surface texture, or minor finishing characteristics.

These differences may be normal when they are consistent with the material, manufacturing process, and description of the product.

Normal variation should not be confused with a substantial color mismatch, incorrect material, defective finish, or failure to supply the product as advertised. Such concerns remain subject to our published policies and applicable consumer protection laws.

14. If the Delivered Product Looks Different

If the furniture you receive looks noticeably different from the product shown or described when you placed your order, please contact our customer service team.

Include your order number, the product name, and a description of the difference. Clear photographs of the received item may help us understand the concern.

We will review the available product information, selected variation, order details, and relevant photographs.

Where the product is materially different from the agreed description, incorrectly supplied, or otherwise defective, we will provide an appropriate resolution in accordance with applicable law and our store policies.

15. Returns, Exchanges, and Your Consumer Rights

We understand that furniture may look or feel different once it is placed in your home.

Eligible products may be returned for a change of mind within 14 days after delivery, subject to the conditions of our Return, Exchange & Refund Policy.

Approved refunds are processed within 3–5 days, with the appearance of the funds in your account depending on the payment provider.

Where a product has been misrepresented, incorrectly supplied, or does not meet applicable legal requirements, customers may have additional rights beyond our standard change-of-mind return arrangements.

Nothing in this disclaimer removes or restricts rights that cannot lawfully be waived under applicable United States consumer protection laws.

YOUR PRODUCT PHOTO REVIEW CHECKLIST

01. Compare the product photographs with the written material and color descriptions.

02. Check whether the selected color or finish matches the option shown in your cart.

03. Review the listed furniture dimensions rather than estimating size from photographs.

04. Consider how natural and artificial lighting may affect the finish in your home.

05. Confirm which decorative accessories and components are included with the purchase.

06. Allow for ordinary variations in natural materials and textured upholstery.

07. Ask for clarification when a product detail is important to your purchasing decision.

16. Our Commitment to Accurate Product Representation

firtrimco aims to provide product information that helps customers make informed furniture purchases.

We recognize that digital photographs cannot perfectly reproduce every real-world material characteristic, but that limitation does not remove our responsibility to describe products accurately.

We will review concerns involving material discrepancies between an advertised product and the furniture supplied.

This disclaimer is intended to explain ordinary differences caused by displays, photography, lighting, and material characteristics. It does not excuse misleading advertising, incorrect product fulfillment, or defects covered by applicable law.

When specific product information or applicable consumer protection requirements provide greater rights or protections, those provisions take precedence.

STORE NAME

firtrimco

OFFICIAL WEBSITE

https://firtrimco.com

EMAIL

friendlyservicevfgtuh@firtrimco.com

PHONE

+81(807)853 53 24

BUSINESS ADDRESS

1-71-3-A Shikama-ku Jonan-cho, Himeji-shi, Hyogo 672-8083, Japan

CUSTOMER SERVICE HOURS

Monday to Friday, 9:00 AM to 6:00 PM (Response times may be longer on weekends and public holidays).